There may be a voice inside that says you’re not quite enough. Or too much. Or not really known by anyone at all.
You might find yourself people-pleasing, overachieving, hiding, comparing, shrinking, or endlessly questioning who you’re meant to be.
These struggles often begin quietly – shaped by early experiences, unspoken expectations, or relationships where you learned to become what others needed you to be. Over time, that shaping can leave you feeling unsure of where you begin.
At The Surrey Centre, we hold space for those tender places – the parts of you that long to be seen, accepted, and reconnected to your deeper self.
How do I begin therapy at The Surrey Centre?
It starts with a simple phone call or message to arrange an initial conversation. From there, we’ll offer you a time for an assessment session, which is your opportunity to speak about what’s bringing you here and to explore whether we feel like the right fit.
This first session is also a space to think about what kind of support might help — whether that’s one-to-one therapy, family work, or another form of care we offer. There’s no pressure or commitment — just the beginning of a conversation, gently held.
Do I need a referral from a GP?
No – you can self-refer. If you are a professional or family member referring on someone’s behalf, we ask that you obtain their consent first.
What happens in the first session?
In your first session (typically 55 or 90 minutes depending on service), your therapist will talk with you about what you’re experiencing, what you hope for, and whether therapy with us feels right. There’s no pressure to commit – it’s simply a space to explore.
Are sessions in-person or online?
We offer both. In-person sessions take place at our centres in Headley, Bath and Chepstow. Online sessions are also available for those who prefer them.
Where are you based? Is there parking?
We have therapy rooms in Headley (Surrey), Bath, and Chepstow. All sites have free on-site parking or nearby parking options. Once your appointment is confirmed, we’ll send details specific to your chosen location, including access info and directions.
What types of therapy do you offer?
We offer one-to-one psychotherapy, counselling, Jungian Analysis, couples therapy, family consultations, and group therapy. Our approach is integrative and trauma-informed, drawing from a broad range of modalities – including psychodynamic, person-centred, Jungian analytic, humanistic, pluralistic, and more.
At the heart of all our work is relationship – the healing connection between client and therapist. We believe that it’s within this safe, attuned relationship that real change becomes possible.
What’s the difference between counselling, psychotherapy, and Jungian Analysis?
All three offer a space for reflection, healing and change. A space to explore what’s happening in your life, in confidence and without judgement. The difference is often in depth, pace, purpose and duration.
- Counselling tends to be shorter-term and may focus on a specific issue, decision, life event or emotional challenges.
- Psychotherapy often involves longer-term work, exploring deeper patterns, early experiences, and the unconscious dynamics that shape how you relate to yourself and others
- Jungian Analysis is often a long-tern process
focused on bringing unconscious aspects of your psyche into a more balanced relationship with your conscious awareness and lived experience. This deep exploration can help you discover meaning, understand the roots of issues such as anxiety or depression, support the maturation of your personality, and foster a stronger sense of alignment with your inner spirit. At its core, this is soul work – a deep inner unfolding that supports lasting transformation.
At The Surrey Centre, these approaches are available, and often overlap. We’ll help you decide what feels most appropriate based on your needs and preferences. Whatever the approach, the core of the work is the same: a safe, steady relationship where change can begin.
How long does counselling, therapy, or analysis last?
We offer open-ended therapy. You’re not expected to know how long you’ll need – this will be something you and your therapist reflect on together, at your pace.
- Counselling – often short-term and focused
- Psychotherapy – can be short or long-term depending on your needs
- Jungian analysis – long-term and open-ended, with sessions held more frequently
How often are sessions?
Sessions are usually held weekly, unless otherwise agreed. This helps build the trust, safety, and continuity that are central to the work.
For those undertaking Jungian analysis, sessions may take place more frequently – often between 1 to 4 times per week, depending on your needs, capacity, and the depth of work you wish to explore.
This will always be something you and your therapist reflect on together, and you’ll be supported in finding a rhythm that feels right for you.
Do you offer low-cost therapy?
Yes. We offer reduced-fee sessions through a limited number of places with qualified therapists, and additional lower-cost options with carefully selected trainees (from £45 per session). More info is available on our Fees page.
Can I request a specific therapist?
You’re welcome to mention any preferences when you get in touch, and we’ll do our best to accommodate your needs.
Can I take breaks from therapy?
Yes – therapy can ebb and flow. We’ll always encourage you to talk openly with your therapist if you’re thinking about taking a break, and we’ll support you in making that decision thoughtfully.
I’m struggling with my relationship with food — can I work on this here?
We gently suggest you visit our dedicated service: The Surrey Centre for Eating Disorders
This specialised team offers tailored support for eating disorders and disordered eating.
I’m starting Ozempic and want emotional support — is this something you offer?
Yes – we recommend contacting The Surrey Centre for Eating Disorders
We offer a compassionate space to explore the emotional impact of using medication for weight-related issues.
Do you offer EMDR for trauma?
Yes – EMDR (Eye Movement Desensitisation and Reprocessing) is offered as part of our trauma-informed approach. It’s always discussed carefully to ensure it’s the right fit for you and is never rushed or offered without consent.
How do I pay for sessions?
You will receive a monthly invoice (or twice monthly upon request). Payment can be made by bank transfer, card, or cash. Details are available on our Fees page.
Do you accept health insurance?
Yes, although not all services are eligible. Please check with your provider in advance. Fees are paid to us directly.
What is your cancellation policy?
All missed sessions are chargeable, unless your therapist is on leave. If you’re unwell or something unavoidable comes up, we will do our best to reschedule that week. For dietetic sessions, seven days’ notice is required.
What happens if I miss a session?
All missed sessions are chargeable, unless your therapist is on leave. If you’re unwell, we’ll do our best to reschedule within the same week. See our full cancellation policy on the Fees page.
Do you charge for phone calls?
Brief calls (under 5 minutes) are not charged. Longer calls, including extended family updates or therapeutic check-ins, are charged on a pro rata basis.
Is my therapy confidential?
Yes. Everything discussed in sessions is confidential. The only exceptions are situations involving significant risk to you or others, or when required by law. You will always be informed if confidentiality needs to be broken.
How is my personal data handled?
All records are stored securely in line with GDPR. You may withdraw your consent at any time.
Can I refer someone to The Surrey Centre?
Yes – we welcome referrals from GPs, mental health professionals, school staff, support workers and other practitioners. With the client’s consent, you can refer them directly or invite them to contact us themselves. We’re always happy to speak informally first if you’re unsure whether we’re the right fit.
Do you offer supervision?
Yes – we offer clinical supervision for psychotherapists, counsellors, analysts and trainees. If you’d like to explore working with one of our supervisors, please contact us to discuss availability and fees.
Can I hire a therapy room?
We have a small number of therapy rooms available for hire at our locations in Headley, Bath, and Chepstow. These are offered subject to availability and alignment with our ethos of care. Please get in touch if you’d like to enquire.
Do you offer trainee placements?
Yes – we offer a limited number of placements to advanced-level trainees (typically in their final year of training). We accept applications at specific times during the year. If you’re interested in joining us as a trainee, we’d love to hear from you.
Do you offer animal-assisted therapy?
Yes – we have a trained therapy dog available for certain sessions, by request. Please let us know if you or your child has allergies or phobias.
What is your abstinence policy?
If your therapy relates to recovery from a compulsive disorder, we may ask that you abstain from mood-altering substances on the day of your session. We work sensitively with clients who are navigating this part of their journey.
What if I want to stop therapy?
You can end therapy at any time. We ask for four weeks’ notice to allow for a thoughtful, supported ending.
What if I have a complaint or concern?
We welcome open communication. If something feels unresolved, you can speak with your therapist, a director, or follow our formal complaints policy, which is clear, fair, and supportive.
Can I leave feedback or a testimonial?
We welcome reflections from your experience with us. You can share your thoughts anonymously or openly here: Leave Feedback
Your feedback helps us to grow – and may also encourage someone else to take the first step.
Still have questions?
We’re always happy to speak. There’s no pressure — just an invitation to begin.